by Due to a “technical outage” at Capital One on Thursday, some bank customers were unable to access their direct deposits.
A Capitol One representative wrote on X that the outage affected “various functions.” The representative did not say when the bank’s online services would be fully restored.
“We are currently experiencing a technical outage that is affecting various functions. We apologize for the issues, and while we do not have an ETA, we thank you for your patience as we work to restore functionality,” the Capital One representative responded to a frustrated customer.
Customers who tried to get Capital One’s attention
“The deposit should have been made yesterday like every other Wednesday… Not good for all the bills coming out and there’s no money there that should be,” one user wrote to Capital One.
Reports on DownDetector – which tracks the status of live services – revealed that outage reports for Capital One peaked around 9 a.m. this morning but continued until late morning.
“We are actively working with the provider to resolve the issue and restore services and apologize for the inconvenience,” Capital One wrote on X.
Capital One’s outage came just a day after Citibank admitted that its own technical issues were preventing customers from accessing their accounts on their mobile devices. Citibank also said there were false fraud alerts on customers’ cards and that the bank was working to resolve the issue.
